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                    NJ GARDEN SERVICES TERMS AND CONDITIONS

1   :   Garden Maintenance Work (Domestic)

2   :   Garden Maintenance Work (Commercial)

3   :   Garden Construction Work

4   :   Live Products Policy and Seeding

5   :   Clearance

6   :   Installation of Natural Stone

7   :   Timber clause

8   :   Gutter Clearance

9   :   Ivy Removal

10   : Fence Painting

11   : Irrigation Systems

1:Terms and Conditions for Garden Maintenance work

 NJ Garden Services is committed to providing the best possible garden maintenance experience for our customers however please note the following points.

• We endeavour to attend the grounds on set days however due to unforeseen circumstances cannot guarantee a specific visit time. If there are times that we must not visit, please inform us so we can ensure our staff have vacated the site.
• If access through or from a neighbouring property is required to carry out specific tasks, permission must be sought from the property owner or tenant before commencement of work.
• Our staff cannot engage in any work that requires them to climb higher than the ladders they carry on board their vehicles will allow them to. Any high work will need to be assessed and priced.
• Very poor weather conditions may sometimes result in delayed or missed visits. Only man minutes used will be invoiced. If you are paying on a set monthly instalment plan, any unused minutes will be reimbursed or not charged at the final month.
• If you have spread summer-only visit payments over the course of a 12 month period you will have entered into a one year contract. Early termination will be accepted however payment for all visits made that summer will be required.
• Invoices must be settled within 30 days of receipt. Interest of 1% per day may be charged to invoices outstanding over this time. If we are caring for your garden whilst you are residing overseas payments must be made by direct debit.
•  If a clearance is carried out to a garden for the regular or reduced maintenance visit price then you automatically enter in a one year contract. Early termination is accepted however the balance of the initial clearance will be invoiced.
• NJ Garden Services sometimes uses images or customers names to promote business on the internet or other mediums. If you object to this then please let us know.
• Loud machinery is sometimes used to carry out maintenance work. Please inform us in advance if there is a time when this will cause you problems.  These machines can also create dust and smoke. Please keep your windows shut whilst maintenance work is been carried out.
• Sometime our operatives will be using controlled chemicals to kill weeds or promote growth. These are generally considered non toxic but should you be concerned or request more information then speak to your operative so he can provide you with details.

• Your visiting operative will be adhering to strict times, if you would like anything particular done during the visit please make your wishes known as soon as he arrives rather than as he is packing up.

• Some customers like to engage our operatives in small talk. We advise that you keep this work related as this is your time being used up.

• No waste or rubbish other than the material produced as a result of our work will be removed unless agreed.

• Any issues during the course of the program concerning the standard of work, time keeping or the staff must be quickly brought to our attention so we can rectify them.

• Depending on site location and other circumstances sometimes a small amount of time for travelling to the site will be included in the time on site. This will usually be less than the actual time spent travelling.

• If you have any questions regarding these terms please do not hesitate to discuss it with us.              

• If you are paying for your services by AMC time monitoring system then the same payment is made every month regardless of the time spent on site. The total years work has been calculated and divided by twelve months. Early termination is accepted but total minutes used will be calculated and either charged or reimbursed.

• We understand that customers grow accustomed to a particular operative visiting their garden and while we will endeavour to send the same operative each time this is not always possible and cannot be guaranteed.

We appreciate your valued business and look forward to providing you with a quality, professional service.